Refund policy

At Complete Yard, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Returns

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, when applicable.
  • Include all original accessories, parts, and documentation.
  • Not show signs of damage caused by misuse, improper installation, or normal wear and tear.
  • Be accompanied by proof of purchase or your order information.

Certain products may be excluded from return eligibility where stated on the product page.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible so we can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer:

  • A replacement item;
  • A replacement part;
  • A return and refund; or
  • Another appropriate resolution.

Please provide your order number and clear photos of the item and its packaging when contacting us about a damaged or incorrect order.

3. How to Request a Return

To request a return, contact Complete Yard using the contact information below.

Please include:

  • Your full name;
  • Order number;
  • Item(s) you wish to return;
  • Reason for the return; and
  • Photos, if the item is damaged or defective.

Do not send merchandise back without first contacting us and receiving return instructions.

4. Return Shipping

Unless the item is defective, damaged during delivery, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

If the return is approved because of an error on our part or because the product arrived damaged or defective, we will provide appropriate instructions regarding the return shipping.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow reasonable processing time for your payment provider or financial institution to post the refund to your account.

If an order cannot be shipped as promised and applicable law requires cancellation and a refund, Complete Yard will provide the required refund in accordance with applicable law.

6. Partial Refunds

In certain situations, a partial refund may be offered, including when:

  • Only part of an order is returned;
  • An item has minor damage that does not prevent normal use;
  • An item is missing a non-essential component; or
  • Another circumstance warrants a partial adjustment.

Any partial refund will be determined after reviewing the specific circumstances of the order.

7. Non-Returnable Items

Some products may not be eligible for return due to their nature, condition, or applicable restrictions.

If a product is non-returnable, this will be stated on the applicable product page or communicated before purchase.

8. Exchanges

If you need a different item, size, model, or replacement, please contact us.

Depending on product availability, we may process an exchange or ask you to return the original item and place a new order.

9. Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. If an order cannot be cancelled before shipment, you may request a return in accordance with this policy.

If Complete Yard cannot fulfill an order within the applicable promised shipping period, we may provide the options required by applicable law, including cancellation and a refund where applicable.

10. Contact Us

For questions regarding returns, refunds, exchanges, or damaged orders, please contact us:

Complete Yard

Address:
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009

Website: completeyard.shop

We recommend keeping your order confirmation and return tracking information until your return has been fully processed.

11. Policy Changes

Complete Yard reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.