Privacy policy

At Complete Yard, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through completeyard.shop.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history
  • Information you provide when contacting customer service
  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our business, process orders, provide customer service, and improve our website.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate with you about your orders
  • Respond to inquiries and requests
  • Prevent fraud and unauthorized transactions
  • Improve our website, products, and services
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications when permitted and when you have provided the appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers.

Complete Yard does not intentionally store complete credit card or debit card numbers on its own systems when payment processing is handled by a third-party payment provider. Payment information is handled according to the applicable provider's privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising effectiveness

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Technology and service providers
  • Analytics and advertising providers
  • Customer service providers
  • Government authorities or other parties when required by law

We do not sell your personal information for money.

Service providers that receive information from us may only use it as necessary to provide services to us or as otherwise permitted by applicable law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

9. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, offers, promotions, or updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase or provide requested services.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Complete Yard

Address:
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009

Website: completeyard.shop